Contact information

At BloomStone, we believe that exceptional customer service is just as important as offering beautiful, high-quality drinkware. Whether you have a question before placing an order or need assistance after your purchase, our support team is always ready to help.

We are committed to providing friendly, professional, and timely support to customers around the world.

Customer Service

Our customer support team can assist with:

Order Status & Tracking
Shipping Questions
Return & Refund Requests
Product Information
Replacement Requests
Payment Questions
Website Assistance
Wholesale & Business Inquiries
General Customer Support

We strive to answer every inquiry as quickly as possible.

Contact Details

Store Name

BloomStone

Website

BloomStone.site

Customer Support Email

support@BloomStone.site

Customer Service Phone

(800) 263-2263

Business Address

BloomStone

172 Blythwood Rd

Toronto, ON M4N 1A4

Ontario

Canada

Please note that this location serves as our registered business address. Product returns should not be sent to this address unless specifically instructed by our customer support team.

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (Eastern Time)

Saturday

10:00 AM – 4:00 PM (Eastern Time)

Sunday & Public Holidays

Closed

Messages received outside business hours will be answered on the next available business day.

Email Support

The fastest way to reach us is by email.

support@BloomStone.site

For faster service, please include:

Your Full Name
Order Number (if applicable)
Email Address Used During Checkout
Description of Your Question
Photos (if reporting damaged or incorrect products)

Providing complete information helps us resolve your request more efficiently.

Order Assistance

If you have already placed an order, our support specialists can assist with:

Order confirmation
Shipping updates
Tracking information
Delivery estimates
Address corrections (before shipment)
Product questions
Return instructions
Refund status
Replacement requests

Please have your order number available when contacting us.

Product Questions

Need help choosing the right glassware?

Our team is happy to answer questions regarding:

Product dimensions
Materials
Glass thickness
Capacity
Care instructions
Compatibility with hot or cold beverages
Bamboo lid maintenance
Drinking straw compatibility
Everyday usage recommendations

We want you to feel confident before making your purchase.

Returns & Refunds

For return or refund requests, please email our support team within 30 days of receiving your order.

To help us process your request quickly, include:

Order Number
Reason for Return
Clear Product Photos (if applicable)
Photos of Packaging (if damaged during shipping)

Once approved, we will provide detailed return instructions.

Please do not return products without first receiving authorization from our support team.

Business & Wholesale Inquiries

BloomStone welcomes partnership opportunities with:

Retail Stores
Coffee Shops
Restaurants
Interior Designers
Event Companies
Corporate Gift Buyers
Hospitality Businesses

For wholesale pricing or partnership opportunities, please contact us by email with details about your business and expected order volume.

Response Time

Our goal is to respond to customer inquiries within:

24 business hours for most emails
1–2 business days during holidays or high-volume periods

Complex inquiries may require additional review, but we always strive to keep customers informed throughout the process.

Communication Standards

BloomStone is committed to providing customer support that is:

Professional
Friendly
Respectful
Transparent
Accurate
Timely

Every inquiry is handled individually, and we work diligently to provide fair and satisfactory solutions.

Privacy of Communications

All customer communications are handled confidentially.

Information shared with our customer support team is used solely for the purpose of:

Processing orders
Providing customer service
Verifying account information
Resolving issues
Improving customer experience

We never sell or intentionally disclose customer information except where required to process orders or comply with applicable laws.

Stay Connected

We continuously improve our collections by listening to customer feedback and suggestions.

Whether you're shopping for elegant glass cups, coffee mugs, juice glasses, bamboo lid tumblers, or stylish drinkware for your home, we appreciate your trust in BloomStone.

Every message we receive helps us serve our customers better.