Shipping policy
At BloomStone, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. This Shipping Policy explains how we process, ship, and deliver orders placed through BloomStone.site.
By placing an order with us, you agree to the terms outlined below.
1. Free Worldwide Shipping
BloomStone proudly offers FREE Worldwide Shipping on every order.
There are:
- No minimum purchase requirements
- No hidden shipping fees
- No membership required
- No extra international shipping charges from our side
Regardless of where you live, we strive to deliver your order quickly and securely.
2. Order Processing
After your order has been successfully placed, our fulfillment team begins preparing it for shipment.
Typical processing time:
1–2 Business Days
During periods of high demand, holidays, or promotional events, processing may take slightly longer.
Orders are processed Monday through Friday, excluding public holidays.
Once your package has shipped, you will receive a confirmation email.
3. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Delivery estimates begin after your order has been shipped, not when it is placed.
Actual delivery times may vary depending on:
- Destination country
- Customs processing
- Local courier performance
- Weather conditions
- National holidays
- Other unforeseen circumstances
While we strive to meet our estimated delivery window, delivery dates cannot be guaranteed.
4. Shipping Destinations
BloomStone ships to customers worldwide.
We proudly serve customers across:
- North America
- Europe
- Asia
- Australia
- New Zealand
- South America
- The Middle East
- Africa
If shipping restrictions apply to your location, you will be notified during checkout or contacted by our support team.
5. Order Confirmation
Immediately after placing your order, you will receive an order confirmation email containing:
- Order number
- Purchased items
- Billing information
- Shipping address
- Order summary
If you do not receive this email, please check your spam or junk folder before contacting us.
6. Shipment Confirmation
Once your order has been dispatched, you will receive a shipment confirmation email.
This notification may include tracking information when available.
Tracking details may take up to 48 hours to become active after shipment.
7. Tracking Your Order
Customers may track eligible shipments using the tracking information provided in the shipping confirmation email.
If you experience difficulty locating your shipment, our support team is happy to assist.
Email:
8. Customs, Duties & Taxes
International shipments may occasionally be subject to customs inspections or import regulations imposed by the destination country.
Customers are responsible for any customs duties, import taxes, VAT, or governmental fees required by local authorities, unless otherwise stated by applicable law.
Customs procedures may occasionally extend delivery times.
9. Delivery Delays
While most orders arrive within the estimated delivery window, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Customs inspections
- Transportation disruptions
- Public holidays
- Carrier delays
- Natural disasters
- Government regulations
- Force majeure events
We appreciate your patience should these situations arise.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please verify:
- Full name
- Street address
- Apartment or unit number
- Postal code
- City
- Country
- Phone number
BloomStone cannot guarantee successful delivery when incorrect or incomplete information is provided.
Additional shipping costs resulting from address errors may become the customer's responsibility where permitted by law.
11. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes can only be made before the order enters the shipping process.
Once an order has shipped, we may no longer be able to modify the delivery address.
12. Lost Packages
If your tracking information indicates unusual delays or if your package appears to be lost, please contact our customer support team.
We will coordinate with the shipping carrier to investigate the shipment.
If a package is officially confirmed as lost during transit, BloomStone will provide either:
- A replacement shipment, or
- A full refund
in accordance with our Return & Refund Policy.
13. Damaged Deliveries
If your package arrives visibly damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping box
- Photos of the shipping label
Our support team will review your request promptly and arrange an appropriate resolution.
14. Split Shipments
When an order contains multiple items, products may occasionally be shipped separately depending on:
- Warehouse availability
- Inventory location
- Packaging requirements
- Carrier logistics
Customers will not incur additional shipping charges for split shipments.
15. Refused or Undeliverable Packages
If a shipment is refused or returned because of:
- Incorrect address
- Failed delivery attempts
- Refusal to accept delivery
- Failure to pay applicable customs charges
the package may be returned to our fulfillment facility.
Refund eligibility will be determined after the returned shipment has been received and inspected.
16. Shipping Policy Updates
BloomStone reserves the right to modify this Shipping Policy at any time.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically.
Contact Us
If you have any questions regarding shipping, please contact us.
BloomStone
Website: BloomStone.site
Email: support@BloomStone.site
Phone: (800) 263-2263
Business Address:
172 Blythwood Rd
Toronto, ON M4N 1A4
Canada
Our customer support team is committed to providing timely assistance with shipping inquiries, tracking updates, delivery concerns, and general order support.