Refund policy

Thank you for shopping with BloomStone.

Customer satisfaction is our highest priority. We want every purchase to meet your expectations. If you are not completely satisfied with your order, we're here to help with a simple and transparent return and refund process.

By placing an order through BloomStone.site, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy on eligible purchases.

You may request a return within 30 calendar days from the date your order is successfully delivered.

If more than 30 days have passed since delivery, we may unfortunately be unable to approve a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item should:

  • Be returned within 30 days of delivery.
  • Be in its original condition.
  • Be unused or only minimally handled.
  • Include original packaging whenever possible.
  • Include all accessories or included components.

Returned items are inspected upon arrival before refunds are processed.

3. Free Return Shipping

BloomStone proudly provides FREE return shipping for eligible returns worldwide.

If your return request is approved, our customer support team will provide detailed return instructions.

Please do not send products back without first contacting our support team.

Unauthorized returns may experience processing delays.

4. How to Request a Return

Please contact us by email:

support@BloomStone.site

Please include:

  • Full Name
  • Order Number
  • Email Address
  • Reason for Return
  • Photos (if item is damaged or defective)

Our team will normally respond within one business day.

5. Damaged or Defective Products

If your order arrives:

  • Broken
  • Cracked
  • Damaged during shipping
  • Manufacturing defective
  • Missing parts

Please notify us within 7 days after delivery.

Whenever possible, include clear photos of:

  • Product
  • Packaging
  • Shipping label
  • Damaged area

We will review your request and may provide:

  • Full Refund
  • Free Replacement
  • Partial Refund
  • Store Credit

depending on the situation.

6. Incorrect Items

If you receive the wrong item, color, size, or quantity, please contact us immediately.

Once verified, we will send the correct replacement at no additional cost or issue a full refund if preferred.

7. Lost Packages

If your package appears lost during transit, please contact us.

Our team will work with the shipping carrier to investigate.

If the package is officially confirmed lost, we will provide either:

  • A replacement shipment, or
  • A full refund.

8. Non-Returnable Items

For hygiene, safety, or legal reasons, certain items may not be eligible for return, including:

  • Used products showing significant wear
  • Intentionally damaged products
  • Products modified after delivery
  • Gift cards
  • Final-sale items (when clearly marked)

These exclusions do not affect your statutory consumer rights.

9. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved, refunds are processed back to your original payment method.

Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

10. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your payment service.
  • Processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

11. Exchanges

We gladly replace products that are:

  • Defective
  • Damaged
  • Incorrectly shipped

If you would like to exchange an item for another model or design, please contact our support team.

12. Order Cancellation

Orders may be cancelled before shipment.

If your order has not entered fulfillment, you will receive a full refund.

Once an order has shipped, it becomes subject to our normal return policy.

13. Refused Deliveries

If a shipment is refused without prior authorization or cannot be delivered due to incorrect customer information, any additional shipping or handling costs charged by the carrier may be deducted from the refund where permitted by law.

14. Fraud Prevention

To protect our customers and business, BloomStone reserves the right to refuse returns or refunds involving:

  • Fraudulent activity
  • Abuse of return policies
  • Excessive return history
  • False damage claims

15. Consumer Rights

Nothing in this policy limits any rights granted under applicable consumer protection laws.

Where local regulations provide greater consumer protections, those regulations shall prevail.

16. Policy Updates

BloomStone reserves the right to update this Return & Refund Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

Contact Us

BloomStone

Website: BloomStone.site

Email: support@BloomStone.site

Phone: (800) 263-2263

Address:

172 Blythwood Rd

Toronto, ON M4N 1A4

Canada

Our customer support team is always happy to assist you regarding returns, exchanges, refunds, or any questions about your purchase.